When collecting, holding, using, and disclosing personal information, including sensitive information, St Hilary’s is required to follow:
St Hilary’s is committed to protecting personal information in accordance with these laws and we carry out our activities.
Personal information is recorded information (including images) or opinion, whether true or not, about a living individual whose identity can reasonably be ascertained.
Sensitive information is any part of personal information and includes information St Hilary’s may collect such as racial, or ethnic origin, religious beliefs, membership of a professional or trade association, criminal record, or health information.
Our collection, use and disclosure will comply with the Australian Privacy Principles.
St Hilary’s only collect personal information that is reasonably necessary for one or more of our functions or activities or to ensure that we comply with relevant laws. The personal information we collect is:
In some circumstances, you can also choose to deal with St Hilary’s anonymously or using a pseudonym, or you can choose not to provide us with some or all your personal information or ask that we do not store some or all of it. This may affect St Hilary’s ability to provide our pastoral and missional purposes of the church ministries as we would like.
St Hilary aims to collect personal information directly from you unless it is unreasonable or not practical to do so.
We may collect personal information in the following ways:
Cookies do not identify individual users. When you visit the St Hilary’s site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. St Hilary’s does not collect information that can identify the individuals who visit the site. When you look at our website, Google Analytics compiles data that records and logs your visit.
Access to, and use of, this information is restricted to St Hilary’s. We will not attempt to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect
St Hilary’s will only use statistics we get from cookies to understand how our website is used so we can continue to improve and update it.
Credit Card details are only processed through the PayPal or Secure Pay services and accordingly not stored by sthils.com
Online contributions (Donations) to the ministry of St Hilary’s Anglican Church are considered to be non-refundable.
On this website St Hilary’s may collect fees associated with event registrations and/supplies associated with those events. Occasionally someone may require a refund. All refund requests will be directed to our Finance Team for processing.
Please note, if a refund request is made within 4 weeks of the commencement of an event, the refund will be considered and where applicable, processed at the completion of the event, and only after all associated payments by St Hilary’s have been finalised. Where applicable, processing fees may be deducted from any refunds processed. This is to ensure that St Hilary’s can meet all its obligations financially. If you have any queries regarding this – or require a refund you may contact our Finance Team by contacting the church office.
Where applicable, St Hilary’s will endeavour to deliver goods and services in a timely manner. Delivery instructions and timeframes will differ according to each applicable purchase. For further information, refer to your purchase receipt.
All transactions on sthils.com will processed in Australian Dollars.
St Hilary’s takes a range of steps to keep any personal information we hold about you secure. Depending on the circumstances, these may include electronic access controls, premises security, network firewalls and appropriate anti-virus software. We comply with Payment Card Industry Data Security Standards in relation to payment card transactions. Our staff, volunteers and contractors are required to comply with our policies and procedures relating to personal information. We also put in place appropriate contractual requirements with third parties which require them to maintain the security of the personal information.
While we take all reasonable and appropriate steps, we cannot guarantee the security of any information that you send to us using our website or other online means, such as email. Accordingly, any personal information or other information that you transmit to us through our website or by email is transmitted at your own risk.
Please notify us immediately if you become aware of any breach of security.
We retain personal information for the minimum period for which we are required to retain it under relevant laws. We securely archive any information that we are not actively using.
If you ask, in most cases we must give you access to the personal information that we hold about you and take reasonable steps to correct it if you consider it is incorrect. We will try to make the process as simple as possible.
If you wish to make a complaint about our handling of your personal information, you can do so by either making your complaint in writing and sending it to the Lead Minister via email firstname.lastname@example.org or by telephone: 03 9816 7100.
All complaints will be dealt with under the St Hilary’s Complaints Policy.
Complaints will be reported to the Wardens of St Hilary’s to ensure the issue has been resolved efficiently and ensure that any identified risks are managed appropriately, and that action is taken to minimise or eliminate those risks.
If you have a complaint about how we handle your personal information and you feel St Hilary’s has not resolved your issue or complaint to your satisfaction, then you can escalate your privacy concern and you have the right to make a complaint to the relevant data protection authority. The details:
Office of the Australian Information Commissioner www.oaic.gov.au/privacy
Telephone/Enquiry Line: 1300 363 992.
Send a letter: GPO Box 5218, Sydney NSW 2001, Australia